References in these terms and conditions to “Vic” are to Vic Hwang.

Please note that by making a booking with Vic and/or paying a security deposit, you agree to be bound by these terms and conditions. It is the sole responsibility of the client who pays the security deposit to understand, agree and be responsible for adhering to these terms and conditions and making all relevant payments.

Payments

Once a booking date and price have been agreed between the parties, you are required to pay a 50% security deposit which will be deducted from the total cost of the booking and will not be refundable or transferable under any circumstances.

The outstanding balance can be paid in cash on the day or via direct debit at least two days prior.

Please note that Vic does not hold any bookings for clients that have not paid their security deposit.

Cancellations

Cancellations of any bookings by you must be communicated to Vic in writing. Upon cancellation, the complete 50% security deposit will be retained by Vic regardless of the amount of notice given.

If 72 Hours and less’ notice is provided, you will also be required to pay an additional $200 on top of the 50% security deposit that has already been retained. This is necessary to cover administration costs and compensate for Vic’s inability to service other clients on the date of your booking. 

Please note that changing the date of your booking is only allowed minimally 6 months before the commencement of your original date, and is subject to availability of the new date. Should Vic be unavailable on the new date, it will be considered as a cancellation.

Please confirm your numbers and the services you require carefully at the time of your booking. You will be charged the full amount agreed between the parties regardless of whether someone in your bridal party or a wedding attendee cancels or are otherwise unavailable.

Of course, if additional people require makeup or hair styling on the day of your booking, but were not included in the original booking, this is not normally a problem and payment can be made on the spot. It is recommended to give Vic as much notice as possible if others in attendance require makeup or hair styling to avoid disappointment and ensure that appropriate arrangements can be made.

Timing

Adhering to booking times is critical to ensure that Vic is able to perform her services effectively. Therefore, should unforeseen circumstances arise, the onus is on you to advise Vic as soon as possible. Vic is not responsible if your desired completion time is not met due to photography/bridal party/your personal delays. The time stated on the rate card is meant for Vic to focus on hair and makeup only, and it is your duty to schedule additional time for you to get ready after her services. Your ready time for hair and makeup should not be the time you have to leave. 

Refunds

Vic does not offer refunds for any completed services. If you are in any way dissatisfied, the onus is on you to notify Vic whilst she is on location.

Should you wish to meet Vic ahead of time and test her work in advance, it is recommended that you organise a bridal trial.

Health and Safety

Vic and her artists are not, under any circumstances, responsible for any allergic reactions to products used. The onus is on you to give Vic advanced notice if you or any of your group or wedding party have particular hypersensitivity to any makeup products.

Vic and her artists do not accept liability for any claims arising out of the misuse, allergic reactions, or any injury suffered as a result of the consenting use of the products and equipment provided by them. By agreeing to these terms and conditions, you release Vic and her artists from all liability if such a situation should arise.

Vic and her artists reserve the right, in their absolute discretion, to stop work if any clients display antisocial behavior, contagious viral symptoms, or any other behavior/symptoms that make them feel unsafe or uncomfortable.

For their own safety, children in attendance of the booking are to be supervised by a responsible adult at all times. Vic and her artists accept no liability from any claims arising from any injury sustained by a child while in the service area.

Use of contractors

Vic may in her absolute discretion engage artists to help her provide services in connection with this agreement.

In the event that Vic is not able to attend an appointment to provide makeup or hair styling services on the scheduled booking date, she may organise for an alternate professional hair and makeup artist to attend the appointment as her representative. Vic will endeavor to give you as much notice as possible if she is not personally able to attend your appointment.

In the event that an alternate professional hair and makeup artist attends your appointment, these terms and conditions shall continue to apply in full, with all relevant references to “Vic” to be replaced with “Vic’s representative”.

Miscellaneous

Damage to or theft of Vic’s property caused by any person, (including children), requires on the spot compensation for the full value of the relevant item plus shipping costs.

You acknowledge that Vic may use any photographs or images taken during your appointment on her website, social media or for any other promotional purposes. Should you not be comfortable with it, please inform Vic earlier so she can respect your privacy.

You understand that once you have made a booking and/or paid the security deposit, you are legally bound by these terms and conditions.